OSU Center for Health Sciences and OSU Medicine Help Desk Beginning Monday, June 11, 2018, our Helpdesk operations will be moving to the CHS main campus. In an effort to enhance our responsiveness to requests or issues you report and at the same time, improve customer satisfaction, we are in the process of moving many IT staff members as well. This updated Helpdesk will launch a new Helpdesk number, a Helpdesk email account and new Helpdesk hours.
This change is one of several efforts our department is working on to allow us to continuously implement new technologies, maintain a secure and reliable network and improve your satisfaction. Please be sure to reach us at our new contacts to ensure we can provide you with the most efficient response to your requests.
How To Get Help. Call 918-561-1800 to reach the IT Helpdesk for assistance with computer, network, printer or telephone issues. You can also email for IT assistance. Call 918-561-1800 (918-594-8200 is not preferred but is still monitored) or email for facilities and housekeeping requests. These requests are handled by OSU in Tulsa Facilities Management, which serves both OSU-Tulsa and OSU Center for Health Sciences. Calling or emailing the old Tulsa Help Desk contacts will lead to delays in getting the right staff to help you, but be assured that those numbers and addresses will be monitored.
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Computer Worksheet Information and Instructions Types of Worksheets Worksheet Purpose Availability/Location of Worksheets FY2017 CRP 2017 Recommended Computer Configuration Worksheet New Computer Adding a computer to your office systems or lab. Replacement Computer Replacing a computer in your office system or lab. Replaced computer to be relocated, reassigned, or surplused. PDF Form Computer Operating System Upgrade Upgrade Computer Operating System How To Submit Worksheet Email (preferred) [email protected] Campus Mail CASTS 005 Life Sciences East Drop Off CASTS 001 Life Sciences East Glossary Index - Click on term to see instruction.: This should be the name of the person assigned the new computer. Student employees, graduate assistants, or students must put the name of their supervisor, department administrative assistant, or department head in the NOTES section. If a computer is assigned to multiple student employees, graduate assistants, students, or public areas, the supervisor, department administrative assistant, or department head should be listed here on this line.: This is the building and room number the new or replacement computer is to be assigned.: This form can be used to request a consultation or request setup and installation of a new computer.: This provides the technician with a basic overview of the computer to be setup and probable use. The request for a copy of the requisition (or requisition number if ordered through the OKCorral) or computer specification sheet with the ordered options is optional but helpful to technicians.: Do you need to access your office or research lab computer from another location, either on-campus or off-campus.
Off-campus access may require access through the University’s Virtual Private Network (VPN).: Do you need to use Windows applications, Macintosh applications, or linux applications on the same computer. Dual or multi booting is sometimes an option. You can start the computer up in one operating system, then logout and restart in another operating system. Please choose a primary operating system first. Select other secondary operating systems as needed. Installation may be dependent on hardware and licensing.: Similar to dual or multi boot system, however, the secondary operating system may run in a window(s) from the primary operating system with the assistance of virtual machine software.
Please choose a primary operating system first. The ability to run a virtual machine is dependent on hardware and licensing.: There may be situations where you would like to store files on a non-University file storage system for convenience. Cloud storage is usually accessible through web browser on a laptop, tablet, or other mobile device. NOTE OF CAUTION: Carefully consider the information in and type of files you store in non-University storage system. Compliance protected information (FERPA, HIPAA, etc) should never be stored insecurely. Protect your data.: A computer bound (registered) to OSU Active Directory, facilitates using OKEY credentials for login to your computer.: This is a list of software applied to Windows or Macintosh computers setup by CASTS.
View spreadsheet. pdf spreadsheet: This is a link to spreadsheet list of commonly installed software offered through OSU IT Software Distribution or Arts and Sciences Site/Campus licensing agreements. View spreadsheet.
pdf spreadsheet: Is a set of non-invasive one-time run inventory tools that can be used to collect the information from each university-owned computer (on-campus and off-campus). The inventory tool only needs to run once per computer. The information gathered is automatically stored in our College-wide database. The information collected consists of system information such as manufacturer, model, serial number, machine name, disk size, memory, and processor. It also collects application titles for installed software such as operating system, Microsoft Office, etc. The tools do not collect any type of usage information or scan data files or caches.
Choose Guest to login. pdf form for Manual Computer Inventory.: Any device that plugs into your computer other than mouse or keyboard.: This hardware and/or software that assists individuals with disabilities.: This is hardware or furnishings that assist individuals with specific work-related environments.: It is the responsibility of the individual to protect mission critical information.
If documents are stored on local computer hard drive there are several options for backup. Campus Network storage – Each department has discretionary storage on the the department’s gdrive. Documents stored on the department gdrive are backed up daily by OSU Information Technology.
Network storage is accessible from on- and off-campus (through the VPN). Local attached storage – External hard drives, flash drives, dvds are examples of local storage connected to a computer through USB, Firewire, or DVD writable drives. NOTE OF CAUTION: Compliance protected information (FERPA, HIPAA, etc) should never be stored insecurely. Protect your data.
Cloud Storage – Non-University storage acquired for free or subscription. Provides access through a web browser. NOTE OF CAUTION: Compliance protected information (FERPA, HIPAA, etc) should never be stored insecurely. Protect your data.: If you use the OSU Exchange/Outlook email system you have a storage quota of between 512MB and 2GB for your mailbox. It is the responsibility of the individual to protect mission critical information, including email. Archiving email removes dated, but mission critical email, and stores it on local storage (your computer hard drive).
The University does not provide “live” archives on campus network storage. You have the same backup options available for email archives and documents as listed under BackUp Routine.: Your department is responsible for keeping accurate records of all inventory, including computer-related items. This includes hardware and software. Check with your department for the policies and procedures for disposition of equipment.
You may have an option to retain a replaced computer for use in space assigned to you. Licensed software may or may not be licensed to remain on the replaced computer. Another option may be to reassign equipment within the department or to another department within the College. The final disposition is to surplus the equipment.: This is where you would put special instructions for the technician.: The operating system is software that manages the hardware interfaces, processes and integrates these with software applications. Some operating systems are hardware specific. Some versions of operating systems are hardware specific. Common computer operating systems include Microsoft Windows, Apple Mac OSx, Linux.
Common tablet operating systems include Apple iOS, Android, Microsoft Windows 8 or 8.1. Microsoft Windows XP has an End of Life date of April 2014. No security patches will be published after this date.
Anti-virus vendors will cease to publish updates. Machines continuing to run Windows XP should be removed from the network. Apple OSx 10.4 (Tiger) will not run on Intel based hardware. Apple OSx 10.6 (Snow Leopard) will not run on non-Intel based hardware.
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